What happens when I have a pre-order item in my order like an advent calendar?
For specialty items such as advent calendars which are special order and pre-order you may elect to cancel your order within the first 48 hours of purchase for a full refund. No cash or credit card refunds will be issued after 48 hours, only store credit will be issued. This is because this is a specialty item and in order to bring it into the shop we have to meet a certain order minimum to create it; we order according to customer interest. Advent calendars are considered pre-order items so the order will automatically be held until complete. Deliveries take place in early November. If there are additional items in your order the entire order will be held until the pre-order item is complete. If you elect to have in-stock items shipped immediately and the pre-order item(s) sent later, you will pay regular shipping charges on the subsequent pre-ordered item(s). Pickup options are always available from our farm in Bowmanville or our Muggle's address in Dundas. Please contact us to make arrangements for in stock items.
Packaging and Processing
We do our best to process and pack up orders within 3-4 business days. This usually takes place on Mondays and Fridays. You will know your order has shipped when you receive tracking information. Please keep in mind that we get back-logged during the holiday season and spring-planting time so it could take longer. If you have any questions about your order, please contact us and we'll be glad to help.
We ship from Hamilton, Ontario.
Ship Method Cost Estimated Delivery Time Order Value
Flat Rate $15.00 5-8 days Any
Free Shipping FREE 5-8 days $100+
Priority Mail Calculated 2-7 days Any
Priority Mail Express Calculated 1-3 days(guaranteed) Any
UPS or FedEx Ground Calculated 1-7 days Any
UPS or FedEx 2-Day Calculated 2 days (guaranteed*) Any
FedEx Standard Overnight Calculated 1 day by 3 pm (guaranteed*) Any
FedEx Priority Overnight Calculated 1 day by 11 am (guaranteed*) Any
* Orders placed by noon EST. Orders placed after 12pm, add 1 day to shipping time.
GUARANTEED DELIVERY OPTIONS
If you require a guaranteed delivery date, please email us FIRST. We are a one-woman company so be sure to talk to us before ordering and put this information in the comments section at checkout once we have confirmed via email. If we have nto confirmed then your order will go in the regular queue of shipments. All other times are estimates only, not guarantees.
Shipping cost varies with the destination and shipping method you chose. Rates are calculated at checkout, so go ahead and put the items you'd like in your cart and input your address to see how much it will cost.
Shipping destinations outside CANADA are ineligible for Free or Flat Rate shipping.
Duties, taxes and other fees are the responsibility of the recipient, and these fees will be due at the time of delivery. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and we will not refund the abandoned order, including any applicable shipping charges.
Shipping times vary based on destination.
Shipping Method Transit Time
DHL 2-4 days
First Class Mail 1-3 weeks
Priority Mail 6-14 days
UPS or FedEx Economy 1-6 days
FedEx Priority 1 day
If you think your order should have arrived but it hasn't, please check with your local post office. International packages are often held there.
CAN I COME PICK UP MY ORDER IN PERSON?
Absolutely! Please email us ahead of time as we live on a farm and we do not have a storefront, and are not always home. If you're in Hamilton and seeking some of our products in person, we recommend checking out Waypoint Games. If you are in the Orillia area check out the Orillia Museum of Art and History Gift Shop! You can also find us at the Orillia Farigrounds and Farmers' Market and the first Saturday of each month.
WHEN I CLICK ON MY TRACKING INFORMATION NO INFORMATION IS AVAILABLE
Please allow 24 hrs for your tracking information to become available on individual carrier websites. We send tracking info your package is labeled, but the carrier's website only updates once the package has been scanned into the system and their computer system has had time to update.
MY PACKAGE SAYS IT WAS DELIVERED, BUT I DID NOT GET IT. WHAT DO I DO?
If your tracking info says your package was delivered, but you don't have it, please do the following before contacting us (we don't have any more information than you do):
Ask your neighbours if they may have gotten it by accident.
Consider if someone else in your household might have picked it up or received it and put it somewhere unexpected.
Look around at all the doors of your house (sometimes packages get left at a side door or porch, or fall off the steps).
Talk to your postal carrier and your local post office to see if they have any more information. Nearly every time, your package is sitting at the post office, and they can find it.
If you still can't find your package, let us know.
Your mail carrier has the right to decide whether or not it's safe to leave a package if you're not home. If your tracking info says delivery was attempted, but the package is undeliverable, you'll need to go to the post office to pick it up. Make sure to bring the note the Canada Post worker left on your door (or the tracking number), along with your ID, so the post office can give you your package.
WHAT HAPPENS WHEN ONE OF THE ITEMS I ORDERED IS OUT-OF-STOCK OR BACK-ORDERED?
Consumables: If a consumable item like our tea is out-of-stock or back-ordered for 5 business days or less, the order will be held and shipped once complete. If a consumable item will be out-of-stock or back-ordered for 5 business days or less, and you elect to have your in-stock items shipped immediately you will pay regular shipping charges on the subsequent back-ordered or out-of-stock item(s) when they are complete. We will contact you when the items are back in stock and notify you of any additional shipping costs, or make arrangements for pickup or local delivery.
Non-Consumables: If a non-consumable item (eg. mugs, tea tins, jars) will be out-of-stock for 5 business days or less, the order will be held and shipped once complete. If you elect to have in-stock items shipped immediately and back-ordered or pre-ordered non-consumables sent later, you will pay regular shipping charges on the subsequent back-ordered item(s) when they are expedited. If the out-of-stock or back-ordered non-consumable item will be out of stock for more than 28 business days, the order may be sent in separate shipments at no additional shipping cost to you. This policy excludes pre-order items. Please see below.
International Orders: If the back-ordered, out-of-stock or pre-ordered item is expected to be in stock within 2 weeks, the order will be held and shipped once complete. A back-ordered item that isn't expected in for an extended period of time must be shipped separately at the customer's expense or removed from the order altogether.